Contact information

We want you to be able to reach us easily. This policy explains how to contact Pet Pulse and what to expect when you do.

How to reach us

Email: support@mypetpulse.store

We do not currently offer phone support.

Response time

We reply to emails within 1 to 2 business days. During busy periods such as holidays and sales, replies may take up to 3 business days. But we will do our best to solve your problem.

What to include in your message

To help us resolve things quickly, please include:

Your order number (found in your confirmation email)

The name and email address used for the order

A short description of the issue

Photos or a short video if your item arrived damaged, defective, or incorrect

What we can help with

Order status and tracking questions

Changes or cancellations (orders can be cancelled within 12 hours of being placed)

Returns, refunds, and replacements (see our Refund Policy)

Product questions before you buy

Problems with your order or your account

Please note

We will only ever contact you from petpulse32@gmail.com. We will never ask for your full card number, passwords, or payment details by email.

Please do not send items back before contacting us. Returns sent without prior approval cannot be accepted.

Messages containing abusive or threatening language may not receive a reply.