Shipping policy

Thank you for shopping at [PETPULSE]! Here is everything you need to know about our shipping procedures, delivery timelines, and order tracking.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number.

Estimated Shipping & Delivery Times

We work with trusted global suppliers to bring you high-quality products. Estimated delivery times depend on your destination:

Standard Worldwide Shipping: 5–7 business days

Please note that shipping times are estimates and start from the date of dispatch, rather than the date of order. Transit times may vary due to custom procedures, seasonal demand, or postal delays beyond our control.

Shipping Rates

Standard Shipping: [e.g., $8.0 / Free on orders over $50]
Free Shipping: [Optional: Offered on select items or cart thresholds]

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package in real-time. Please allow 24–48 hours for the tracking information to update in the system.

If you have not received your tracking number within 5 business days, please contact us at [].

Multiple Packages

Because we source products directly from specialized manufacturers to keep prices low, items in the same order may occasionally be shipped in separate packages at no extra cost to you.

Customs, Duties, and Taxes

[PETPULSE] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you notice an error in your address, please contact us immediately at [] so we can update it before fulfillment.