Contact Us
We're here to help
Have a question about a product, your order, or your pet's needs? Our team is happy to help.
Email us
We reply within 1 to 2 business days (Monday to Friday). During busy periods such as holidays and sales, it may take up to 3 business days.
To help us reply faster, please include
- Your order number (it's in your confirmation email)
- The name and email address used for the order
- A short description of the issue
- Photos or a short video if your item arrived damaged, defective, or incorrect
What we can help with
- Order status and tracking
- Order changes or cancellations (orders can be cancelled within 12 hours of being placed)
- Returns, refunds, and replacements. See our Shipping & Returns page
- Product questions before you buy
We will only contact you from support@mypetpulse.store and will never ask for your full card number or passwords by email. Please contact us before sending any item back, as unapproved returns cannot be accepted.