Refund policy

Thank you for shopping at PETPULSE. We want you to be completely satisfied with your purchase. If you have any issues with your order, we are here to help.

30-Day Return Window

You have 30 days from the date you receive your package to request a return or report an issue with your order

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product

Contact us within 7 days of delivery at [petpulse32@gmail.com].
Include your order number and clear photos or a short video showing the damaged product or incorrect item.
Once verified, we will issue a full refund back to your original payment method or send a free replacement immediately—no need to return the damaged item.

Returns for Change of Mind

If you are not satisfied with your purchase for any reason and wish to return it:

Items must be unused, unworn, and in their original packaging with tags attached
The customer is responsible for covering the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot issue a refund for items lost in transit without proof of tracking.
Please contact us at support@mypetpulse.store to receive the correct return address before sending any items back. Unsolicited returns sent without prior authorization will not be accepted.

Refund Processing Time

Once your returned item is received and inspected:

We will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be automatically processed and applied to your original method of payment within 3–5 business days.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

Final sale or clearance items
Gift cards
Personal hygiene or intimate items (e.g., swimwear, undergarments, cosmetics) once opened

Cancellations

Orders can only be canceled within 12 hours of placement. Because our orders are automatically processed with our fulfillment partners, we cannot cancel orders once they have entered processing or shipping.