FAQs

Add your items to the cart and go to checkout. Once your payment goes through, you will receive an order confirmation by email.

We accept the payment methods shown at checkout. Checkout is encrypted, and we never see or store your full card details.

Orders can be cancelled within 12 hours of being placed. Email us as soon as possible with your order number and we will help.

Yes. Shipping is free on orders over $50. Shipping costs for smaller orders are shown at checkout before you pay.

On average, orders arrive within 2 to 5 business days. The exact time depends on the product, where you live and carrier delays, and international orders can take longer. You will get a tracking link by email as soon as your order ships. See our Shipping & Returns page for more details.

Click the tracking link in your shipping confirmation email. It can take 24 to 48 hours after dispatch for tracking to start updating.

We ship to many countries. The destinations available to you are shown at checkout. Import duties or taxes, where they apply, are the customer's responsibility.

You can request a return within 30 days of delivery. Please email us before sending anything back, because returns sent without approval cannot be accepted. Items should be unused and in their original packaging.

Email us with your order number and a photo or short video of the problem. We will arrange a replacement or a refund, and we cover the cost.

If the item is faulty, damaged or incorrect, we pay. If you simply changed your mind, return shipping is paid by the customer.

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few extra days to show it.

Always follow the instructions that come with each product and supervise your pet the first few times they use it. If you are unsure whether something suits your pet, ask your veterinarian. Our product information is not veterinary advice.

No. Training collars are not intended for puppies, very young animals or pets with health, behavior or skin problems. Talk to your veterinarian or a qualified trainer first, start at the lowest setting, and never leave a collar on for long periods. Rules on these devices differ between countries and regions, so please check that they are legal where you live.

Check the size and measurements in each product's description and compare them with your pet. If you are unsure, email us with your pet's breed and weight and we will help you choose.

Email support@mypetpulse.store or use our Contact Us page. We reply within 1 to 2 business days (Monday to Friday). Including your order number helps us answer faster.